Privacy Policy

1. Introduction

StillHarborOrchid ("the company," "we," or "us") is dedicated to safeguarding your privacy. This Privacy Policy outlines the approach we take in collecting, using, sharing, and protecting your data when you access our website stillharbororchid.sbs or engage with our yacht rental services.

By utilizing our services, you are agreeing to the practices outlined in this policy. We adhere to privacy laws including the Personal Information Protection and Electronic Documents Act (PIPEDA) and other pertinent Canadian privacy legislation.

2. Information We Collect

2.1 Personal Information

We gather personally identifiable information that you choose to give to us when you:

• Make a yacht rental
• Reach out to us via our website or telephone
• Subscribe to our electronic newsletter
• Complete forms on our website
• Engage in surveys or marketing events

The details we collect include:

• Your name and contact details (email, telephone, postal address)
• Payment details (handled securely via external service providers)
• Rental preferences and special requirements
• Emergency contact particulars
• Health-related needs or meal preferences (if disclosed)

2.2 Information Collected Automatically

Visiting our website results in the automatic gathering of certain information about your device and your browsing conduct:

• IP address and general location data
• Browser make and version
• Visited pages and duration of visit on our website
• Sites that referred you
• Device specifications (model, screen resolution, etc.)

2.3 Use of Cookies and Similar Technologies

For enhanced user experience, we employ cookies and comparable tracking systems on our website to:

• Store your preferences
• Assess website traffic and performance
• Offer customized content
• Refine our offerings

Cookies can be managed through your web browser settings or our cookie consent framework.

3. Utilization of Your Data

The collected information is utilized for these purposes:

• Service Provision: To deliver yacht rental services, handle reservations, and maintain communication regarding your bookings
• Client Assistance: To provide support and respond to your inquiries
• Transaction Processing: For processing payments and handling of financial transactions
• Safety Measures: To ensure secure operations and safeguard against fraudulent activities
• Promotional Efforts: To send promotional materials and updates, subject to your approval
• Website Optimization: To examine visitor patterns and enhance our website's functionality
• Regulatory Adherence: To fulfill legal and regulatory obligations

4. Sharing and Disclosure of Information

Your personal details are neither sold, exchanged, nor rented to others. Circumstances where sharing your information might occur include:

4.1 With Service Providers

We may share your data with reliable third parties that assist with various services such as payment processing, website upkeep, email marketing campaigns, data analysis, and customer service.

4.2 Due to Legal Obligations

Your information may be disclosed if required by law, to comply with legal processes, in response to court orders, during emergencies, or to scrutinize potential fraudulent or illicit activity.

4.3 During Business Transactions

Should a business transfer such as a merger, acquisition, or sale of assets occur, your information might be transferred as a part of the deal.

5. Security of Data

We apply appropriate technical and administrative measures to guard your personal data against unauthorized access, alteration, disclosure, or destruction, including encryption, secure servers, restricted access, continual evaluation, and staff training.

Nevertheless, no internet transmission method or electronic storage system can be deemed entirely secure. Total security of your information is thus not guaranteed.

6. Retention of Data

We keep your personal data only for the duration required to satisfy the purposes for which it was gathered, or as required by law. Common retention periods are:

• Rental Bookings: 7 years (for tax and legal purposes)
• Marketing Communications: until you choose to opt out or request deletion
• Website Analytics: 26 months
• Customer Support: 3 years since last interaction

7. Your Data Rights and Preferences

You have the right to access, amend, or delete your data (subject to legal constraints), transfer your data, opt out of marketing, and control your cookie settings. To exercise these rights, reach out via the contact details provided.

8. External Services

8.1 Use of Google Analytics

For web traffic analysis, we utilize Google Analytics. Opt-out is possible through the Google Analytics Opt-out Browser Add-on.

8.2 Social Media Platforms

Our website includes links to social platforms that have their own individual privacy policies.

8.3 Payment Processing

We ensure that payment transactions are handled by third-party processors compliant with PCI DSS standards.

9. International Processing of Data

It's possible your data will be transferred and processed in countries other than Monaco. We commit to maintaining safeguards aligned with applicable privacy laws.

10. Protection of Minors

Individuals under the age of 13 are not the intended audience for our services, and we do not willfully collect data from them. Should you suspect that a minor has provided us with personal data, we request immediate contact.

11. Amendments to the Privacy Policy

Modifications to this Privacy Policy may be made to reflect new practices or legislative changes. Notification will be via updating the Privacy Policy on our website, emailing registered users, or displaying a notice on our platform. Continued use after these changes signifies agreement to the new terms.

12. Getting in Touch

If you have any questions or concerns about this Privacy Policy or how we manage data, please reach out to us:

13. Compliance with Google Ads User Consent Policy

We are in compliance with the Google Ads user consent policies. Adjustments to cookie/tracking settings can be made any time through our cookie preferences.